With a multi-disciplinary background and a user-focused approach I work on creating a wide range of user experience design deliverables. I have over 7 years of design experience creating enterprise and consumer grade applications that are meaningful, clear, and effective.
Redesigned key user flows in an enterprise self-service portal as part of a product rewrite, improving how users track and manage their requests.
Modernized a legacy partner platform used for client referrals, collaboration, and rebate tracking within a CFD trading ecosystem.
Explored how AI chatbots could support airline customer service agents, optimizing workflows and improving operational efficiency.
Built and maintained a scalable component library to ensure consistency and efficiency across a large telecommunications product ecosystem.
